Contact us
Which address to write to for questions, support, privacy requests and security reports.
From inside the app
The Feedback button at the bottom of the sidebar sends a message straight from your workspace. It's the quickest route for a question about something you're looking at. You can attach one file — a screenshot (PNG, JPG, GIF, WebP), a PDF, a broker export (CSV, XLSX, JSON, XML) or a text file, up to 20 MB; archives aren't accepted. The message is delivered by email while you wait: if it can't be, the dialog says so instead of thanking you, and you can write to the support address below.
By email
| For | Write to |
|---|---|
| Questions about myTraderDash, partnerships, anything not listed below | admin@mytraderdash.com |
| Help with your account, imports, brokerage connections, broker requests | support@mytraderdash.com |
| Access, correction, export or deletion of your personal data | privacy@mytraderdash.com |
| Reporting a vulnerability or a suspected security issue | security@mytraderdash.com |
The same list is on the public Contact page and at the bottom of every policy.
Asking for a broker
If your broker's export isn't recognized when you import it, the app already notifies us and keeps the file for 30 days so we can add it. To ask for a broker before trying, write to support@mytraderdash.com with the broker's name and, if you can, a sample export with the personal details removed.